APOORVA

Customer Relationship Management (CRM) systems help companies maintain stable communications with their clients, conduct marketing campaigns, efficiently process incoming requests and respond to them – shortly put, work better and sell more. Among a large number of CRM solutions available on the market, SugarCRM assumes a special position. This is probably the world’s most popular Open Source CRM System that is used by thousands of businesses across the globe.

The software automates various aspects of your company’s operation, including sales (lead, account and opportunity management), marketing (email marketing and campaign management) and customer support (incident monitoring and tracking, case management).  All of these automation tools are closely interconnected and enable your employees to efficiently cooperate within the same business environment, no matter where they are physically located.

SugarCRM features a fully configurable user interface and a flexible access rights management system, so employees can be provided with exactly the tools they need to do their part of the job. The administrator of the system and department heads are able to monitor the performance of their subordinates using intuitive visual means, such as graphs, pipelines, calendars and charts located on the Dashboard, as well as to generate detailed on-demand reports for analysis and decision-making. SugarCRM can be easily integratedwith the most popular office applications, such as Microsoft Outlook and Word, using plug-ins, which makes data entry and editing much easier and saves a great deal of your time. Each client account created in the system can be associated with contacts and account-related activities, such as meetings, notes, document attachments, appointments, email messages, cases, business opportunities and leads that can be edited and updated along the sales process. The software also provides plenty of tools for efficient collaboration, sharing, workflow automation, invoicing, time and task management.  On the whole, SugarCRM is a well-balanced, flexible and feature-packed CRM solution that provides everything necessary for small- and medium-sized businesses.

The open source nature of SugarCRM is another key advantage of this product. The use of the LAMP (Linux, Apache, MySQL and PhP)development stack facilitates SugarCRM customization and enables you to tailor the system to your needs using in-house developers or third-party SugarCRM experts or SugarCRM freelancers. Possible customization tasks include (but are in no way limited to) integration with third-party solutions, websites, accounting suites, VoIP systems and helpdesk applications, creation of custom modules, forms and reports, modifications of invoice and quote generation mechanisms and much more.  However, as large and complex as it is, SugarCRM can hardly be customized by just any company.

If you are contemplating a serious modification of SugarCRM to meet your company’s requirements and comply with your business processes, the choice of the right SugarCRM expert is of utmost importance. Not only should the developer know the internal structure of the product and its framework, but also be very knowledgeable about business processes, data and document flow models and be able to efficiently apply this knowledge in SugarCRM development.

Our company offers a wide range of CRM customization services, including SugarCRM customization and SugarCRM consulting. Our SugarCRM experts will be able to analyze your business problem and suggest the optimal ways of solving them. Once the project plan has been discussed in detail and approved, our SugarCRM team will start the work on the project and will keep you constantly updated about the progress, so you will always be in full control of the development process. We know how SugarCRM works and we’ll be able to make it work the way you need it. If you are looking for an experienced SugarCRM developer and integrator, please contact our SugarCRM with any inquiries and we will be glad to assist you with your SugarCRM customization needs.